Terms and Conditions
Effective Date: [Insert Date]
These Terms and Conditions govern your use of the Cleanutopia website and the domestic house cleaning and commercial cleaning services provided by Cleanutopia.
By booking a service or using our website, you agree to these Terms and Conditions.
Services
Cleanutopia provides professional domestic house cleaning and commercial cleaning services.
Service availability may vary depending on your location and scheduling.
Bookings
Customers are responsible for providing accurate booking information, including:
- Property address
- Contact details
- Service requirements
- Access instructions
Bookings are confirmed only after acceptance by Cleanutopia.
Pricing
All prices are provided in advance whenever possible.
Additional charges may apply if:
- The property condition differs significantly from the original description.
- Extra cleaning services are requested.
- Access delays extend the appointment time.
Payment
Payment is due according to the agreed booking terms.
Late or unpaid invoices may result in additional charges or suspension of future services.
Cancellations and Rescheduling
Customers should provide reasonable notice if they need to cancel or reschedule an appointment.
Late cancellations may be subject to a cancellation fee where applicable.
Property Access
Customers are responsible for ensuring our cleaning team has safe and timely access to the property.
If cleaners cannot gain access at the scheduled time, a call-out or cancellation fee may apply.
Customer Responsibilities
Customers agree to:
- Provide a safe working environment.
- Inform us of any hazards or special requirements.
- Secure valuable or fragile items before the appointment.
- Ensure utilities such as water and electricity are available during the service.
Satisfaction
If you are not satisfied with the service provided, please notify us within 24 hours of your appointment.
We will make reasonable efforts to resolve any genuine service-related concerns.
Liability
Cleanutopia takes reasonable care while providing cleaning services.
However, we are not responsible for:
- Pre-existing damage
- Normal wear and tear
- Damage resulting from faulty fixtures or fittings
- Items not disclosed as fragile or valuable
Our liability is limited to the value of the service provided unless otherwise required by law.
Commercial Services
Commercial clients are responsible for ensuring compliance with any site-specific health and safety requirements and providing appropriate access during scheduled service times.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Cleanutopia unless otherwise stated.
Unauthorised copying or reproduction is prohibited.
Website Use
Users agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with website security.
- Submit false or misleading information.
Changes to These Terms
Cleanutopia may update these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of the revised terms.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the country or region where Cleanutopia operates.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
Cleanutopia
Email: [Your Email Address]
Phone: [Your Phone Number]